Responsible Gambling

Providing a safe, fair, and responsible environment for all players is a cornerstone of our operational philosophy. This document outlines the policies and tools BetVictor has implemented to promote responsible gambling, prevent underage access, and provide support for those who may need it. We are committed to ensuring that your experience remains an enjoyable form of entertainment.

Our Commitment to Player Protection

Our approach to responsible gambling is proactive. We believe in empowering our players with the information and tools necessary to manage their gambling habits effectively. This commitment extends beyond simple compliance with regulatory requirements; it involves fostering a culture of awareness and providing tangible support mechanisms.

We continuously monitor and refine our policies to address emerging trends and ensure the highest level of player protection. Our team is trained to recognise the signs of problem gambling and to offer assistance sensitively and effectively, ensuring that support is always accessible.

Identifying Problem Gambling

Recognising that gambling may be ceasing to be a form of entertainment is the first and most crucial step toward regaining control. Problem gambling can affect anyone and may manifest in various ways, impacting finances, relationships, and mental well-being. It is important for players to periodically reflect on their gambling habits and their effects.

Self-Assessment Questions

To assist in this self-reflection, we encourage you to consider the following questions honestly. Answering «yes» to several of these may indicate that it would be beneficial to speak with someone about your gambling.

Have you ever spent more money or time gambling than you originally intended?
Have you tried to stop or reduce your gambling but found that you were unable to?
Do you experience irritability or restlessness when you are not gambling?
Do you gamble as a way to escape from stress, anxiety, or other problems?
Have you ever chased your losses by gambling more in an attempt to win back money?
Have you lied to family members, friends, or others to conceal the extent of your gambling?
Has your gambling negatively impacted your personal relationships, work, or studies?
Have you had to borrow money or sell possessions to fund your gambling activities?
Do you find yourself preoccupied with thoughts of gambling throughout the day?
Do you feel a sense of guilt or remorse after a gambling session?

Safer Gambling Tools and Features

We provide a comprehensive suite of tools designed to give you full control over your gambling activity. These features are easily accessible within your account settings on betvictor-online.com and can be adjusted at any time. The table below details the primary tools available to help you manage your play responsibly.

Tool Name	Description	How to Set
Deposit Limits	This feature allows you to control the maximum amount of money you can deposit into your account over a daily, weekly, or monthly period.	Access the ‘Safer Gambling’ section in your account profile and select ‘Deposit Limits’.
Loss Limits	Set a cap on the net amount of money you can lose from your deposited funds over a specific timeframe (daily, weekly, or monthly).	Navigate to the ‘Safer Gambling’ portal in your account and choose the ‘Loss Limits’ option.
Reality Check	A configurable pop-up alert that appears at set intervals during your gameplay to remind you of how long you have been playing.	This tool can be activated and configured under the ‘Reality Check’ tab in your account settings.
Session Limits	Control the maximum amount of time you can be logged into your account in a single session, helping you manage your overall playtime.	Visit the ‘Safer Gambling’ section of your account to set or adjust your session time limits.

Taking a Break from Gambling

If you feel you would benefit from a short-term break, our time-out feature is the ideal solution. This tool allows you to temporarily suspend your account for a period of 24 hours, 48 hours, 7 days, or up to a maximum of six weeks. During the time-out period, you will be unable to log in, deposit funds, or place bets. Your account will automatically be reactivated once the selected period has expired.

For players who need a longer and more definitive break from gambling, self-exclusion is a formal process that prevents access to your account for a minimum of six months, up to five years, or permanently. To initiate self-exclusion, you must contact our customer support team directly. Once a self-exclusion agreement is in place, it cannot be revoked under any circumstances until the period has ended. We will close your account, return any outstanding balance, and remove your details from all marketing communications.

Tips for Staying in Control

Maintaining control is essential for ensuring that gambling remains a positive and enjoyable experience. Adopting healthy habits can significantly reduce the risk of developing problems.

View Gambling as Entertainment: Treat gambling as a leisure activity with an associated cost, not as a reliable way to make money.
Set Clear Limits: Before you start playing, decide on a strict budget for both time and money, and adhere to it.
Only Gamble with Affordable Funds: Never use money that is intended for essential expenses like rent, bills, or food.
Avoid Chasing Losses: Accept that losses are a part of gambling. Trying to win back lost money often leads to larger losses.
Balance Gambling with Other Activities: Ensure that gambling does not become your primary hobby or social outlet.
Do Not Gamble Under the Influence: Avoid playing when you are stressed, upset, or under the influence of alcohol or other substances, as this can impair judgement.

Protection of Minors

We utilise advanced verification systems to confirm the age and identity of all customers upon registration. If we are unable to verify that a player is 18 years or older, the account will be suspended until satisfactory proof of age is provided. Any accounts found to be used by a minor will be permanently closed, and any winnings will be forfeited.

We encourage parents and guardians to take an active role in preventing underage access to online gambling. Filtering software can be used to block access to gambling websites on shared computers. Recommended solutions include Net Nanny, GamBlock and CyberPatrol.

Getting Help and Support in New Zealand

If you are concerned about your own gambling or the habits of someone you know, professional, confidential, and free help is available across New Zealand. Reaching out to one of these organisations is a positive and important step.

Problem Gambling Foundation of New Zealand (PGF Services) offers free, professional counselling and support for all ethnicities across the country. They provide face-to-face, phone, and video support.

Website: www.pgf.nz
Freephone: 0800 664 262
Free Text: 5819

Gambling Helpline New Zealand is a national, 24/7 freephone support service. Trained counsellors can provide immediate support or refer you to local services. They also offer specialised lines for Māori and Pasifika communities.

Website: www.gamblinghelpline.co.nz
Freephone: 0800 654 655
Free Text: 8006

Mapu Maia provides support for Pasifika individuals and families affected by gambling harm. Support is available in English, Samoan, and Tongan.

Website: www.mapumaia.nz
Freephone: 0800 21 21 22

Asian Family Services offers free, confidential, and nationwide support for Asian people and families. Services are available in multiple languages, including Mandarin, Cantonese, Korean, Hindi, and Thai.

Website: www.asianfamilyservices.nz
Freephone: 0800 862 342